Terms & Conditions

At Star Limo, we believe every ride should begin and end with clarity. Since 2018, we’ve been committed to providing safe, dependable transportation service backed by transparent terms and professional care. The information below explains how we operate, what you can expect, and how we protect your experience. By booking a service with us, you confirm that you understand and accept the following terms.

1. Booking & Reservation Policy

We accept reservations 24/7 and require at least 2 hours’ notice.

• Hourly service allows for unlimited stops and route flexibility.
• Point-to-point bookings are limited to the route provided; any added stops may incur extra fees.
• Overtime begins 30 minutes after your scheduled time and is billed in 15-minute increments.

2. SMS Terms & Conditions
   1. SMS Consent Communication
      Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
   2. Types of SMS Communications
      If consent has been given to receive text messages from Star Limo, messages may be received related to the following:
      – Appointment reminders
      – Follow-up messages
      Example: Thank you for reaching out to Star Limo. We’ve received your inquiry and are working on a solution. Our team will update you within [timeframe].
      For any further questions, feel free to reply or contact us at (602) 317-5689.
   3. Message Frequency
      Message frequency may vary depending on the type of communication. For example, up to 10 SMS messages per week may be received related to appointments/billing, etc..
   4. Potential Fees for SMS Messaging
      Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
   5. Opt-In Method
      Opt-in to receive SMS messages from Star Limo can be done in the following ways:
      – Filling out a form
   6. Opt-Out Method
      Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
   7. Help
      For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (602) 317-5689
      Additional Options:
      If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
   8. Standard Messaging Disclosures
      Message and data rates may apply.
      Opt out at any time by texting “STOP.”
      For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
      Message frequency may vary.

3. Payment & Rates

A valid credit card must be kept on file at the time of booking.

• Unless changes are made, your final charge will match the quoted amount.
• Hourly service may result in overtime charges if the original time is exceeded.

4. Cancellations

We understand that plans shift. Please notify us in advance to avoid charges:

• Sedans/SUVs: Minimum 2 hours’ notice
• Sprinters & larger vehicles: Minimum 12 hours’ notice
• Deposits are non-refundable.

5. Airport Pickups

Our team monitors all arriving flights to ensure punctual pickups.

• Your chauffeur will meet you at the bottom of the escalator inside the terminal.
• Domestic and international pickups include complimentary wait time based on actual arrival.

6. Extra Services & Applicable Fees

• Meet & Greet: $20
• Child seats (infant, toddler, booster): $10 each
• Pets are welcome; cleaning fees apply if there’s excessive shedding or mess
• Vehicle damage or sanitation fees:
  • Seat/carpet burn: $200 per incident
  • Deep cleaning (bodily fluids, food spill, etc.): $350–$500
  • Smoke/odor removal: $350

Smoking is not permitted in any vehicle.

7. Conduct, Delays & Responsibilities

• Star Limo is not responsible for traffic delays, road closures, weather, or accidents beyond our control.
• Clients are responsible for any damage caused by themselves or members of their party.
• Please check for personal items before exiting; we are not liable for lost belongings.
• Vehicles may not be loaded beyond seating capacity. Our team reserves the right to end service without refund if safety is compromised.

8. Chauffeur Standards

All Star Limo chauffeurs pass professional training and a full background check.

• Contact information will be provided 2 hours prior to your scheduled pickup.
• You may also call us directly at 602-317-5689 with any urgent needs or adjustments.

9. Privacy, Safety & Insurance

We operate under City of Phoenix and Sky Harbor Airport Ground Transportation licensing and carry full Commercial Liability Insurance. All service is delivered with discretion, punctuality, and care. Non-disclosure agreements are honored for high-profile or confidential transportation.

We value your trust and are committed to offering clarity at every step. If you have questions or require support, please don’t hesitate to reach out by phone at 602-777-STAR or via email at info@starlimoaz.com. Thank you for choosing Star Limo—where excellence is our standard, and your experience matters from the first mile to the last.